List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
1. | Apply high standards of performance in undertaking individual and team tasks. | 1.1. | Own work practices model high standards of performance and ethics in providing property services. |
| 1.2. | Property services and work practices are planned and implemented. |
| 1.3. | Work practices reflect an understanding of and respect for individual differences, and are adapted as appropriate to meet specific needs of clients and others. |
| | 1.4. | Individual and team efforts and contributions are encouraged and rewarded. |
| | 1.5. | Breaches of organisational code of conduct and code of ethics are identified and reported. |
2. | Interpret and comply with financial, legislative and procedural requirements. | 2.1. | Financial, legislative and procedural requirements relevant to property services are identified. |
| 2.2. | Key financial, legislative and procedural principles relating to organisational values and requirements are identified and interpreted. |
| 2.3. | Information relevant to property services is identified and assessed. |
| 2.4. | Own interpretation and application of financial, legislative and procedural requirements are confirmed. |
| 2.5. | Situations requiring specialist advice are identified and assistance is sought as required. |
3. | Facilitate commitment to workplace change. | 3.1. | Opinions and suggestions on improving work practices are encouraged to facilitate participation in change processes. |
| 3.2. | Goals and objectives of change are communicated clearly and promptly to individuals and teams. |
| | 3.3. | Business equipment and technology are used to manage and provide access to information on progress towards objectives of change. |
| | 3.4. | Mentoring and coaching are provided to support individuals and groups through introduction of change. |
| | 3.5. | Decisions to overcome problems in implementation of change are made in consultation with colleagues and clients. |
| | 3.6. | Effective relations and communications are maintained with clients and colleagues during process of change. |
4. | Develop and maintain professional competence. | 4.1. | Own professional development is maintained in consultation with relevant people. |
| 4.2. | Feedback from clients and colleagues is used to determine professional competency and quality of performance, and to identify key areas for improvement in providing property services. |
| 4.3. | Own knowledge and skills in providing property services are assessed against competency standards and other relevant benchmarks to determine professional development needs and priorities. |
| 4.4. | Strategies to maintain currency of professional competency in providing effective property services are identified, planned and implemented. |
| 4.5. | Professional networks are participated in to identify and build relationships with relevant individuals and organisations in the property industry to obtain and maintain personal knowledge. |
A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also provide effective leadership by applying leadership skills in two situations to positively impact on the performance of a property-related organisation.
In doing the above, the person must:
accurately interpret and comply with relevant legislative, financial and procedural requirements and prescribed codes of conduct, and check own understanding and application with relevant people
demonstrate high standards of work practices and ethics in providing property services, including:
accurately determining and clarifying expectations of owners and owners corporations
acting in principal’s best interests
adequately disclosing relevant information, including management fees
declaring beneficial interests
representing organisation and clients ethically
providing fair and honest property services
identifying and disclosing conflicts of interest
maintaining privacy and confidentiality
non-discriminatory practices
avoiding over-servicing
use constructive feedback and industry competency standards and benchmarks to identify and implement opportunities for developing and maintaining own professional development
use effective communication techniques to introduce and monitor change, while providing support to, and maintaining relationships with, clients and colleagues throughout the change process.
A person demonstrating competency in this unit must demonstrate knowledge of:
characteristics of a positive role model
common effects of change in the workplace
industrial and organisational context of change
limitations of own work role, responsibilities and professional abilities
mechanisms to obtain and analyse feedback
methods to identify and prioritise personal learning needs
organisational and professional procedures, ethical practices and business standards, including:
acting in principal’s best interests
adequate disclosure of relevant information, including management fees
declaration of beneficial interests
ethical representation of organisation and clients
fair and honest provision of property services
identification and disclosure of conflicts of interest
maintenance of confidentiality
non-discriminatory practices
principles and techniques associated with:
establishing effective consultative processes
establishing key performance indicators
influencing others
leading people
making decisions
preparing performance plans
key requirements of federal, state or territory legislation and local government regulations relating to:
anti-discrimination
consumer protection
environmental issues
equal employment opportunity (EEO)
financial probity
franchise and business structures
industrial relations
property sales, leasing and management
strata communities
work health and safety (WHS).